Warranty
Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed metals, damaged caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions and damage caused by improper installation.
Payments
Atelier Jones Design uses Shopify Payments to process orders via our online shop. Shopify Payments is a secure payment platform that accepts Visa, Mastercard, american express and Discover credit cards.
For custom orders, we require a 50% deposit to start the construction process and the remaining balance once ready to be dispatched. Custom orders are only processed via bank account transfers. All details will be included in our invoice.
Lead times and availability
Lead times are listed on our website. Alternatively, contact us If you're unsure about the availability of a product(s).
Damage & Return
If upon receiving your new item you discover a defect, contact us and we will fix the problem. Damages must be documented and reported within 48 hours of receipt. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.
Shipping & Deliveries
Shipping costs via our online shop are calculated by the total weight of your order. Shipping cost for custom orders are individually calculated by size and weight.
You can either get your order to be shipped all over New Zealand or choose to pick it up at our workshop located at 1/672 Mount Eden Road, Auckland New Zealand. Alternatively, if your prefer to use your own shipping carrier, arrangements can be made.
